Privacy policy
Welloraa
At Welloraa, we believe personal wellness shopping should feel private, comfortable, and trustworthy. Your privacy is important to us, and we take the handling of your personal information seriously.
This Privacy Policy explains what information we may collect when you visit welloraa.store, place an order, contact our customer support, or interact with our services, and how that information may be used and protected.
By using Welloraa, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is reasonably necessary to operate our store, process your orders, provide customer support, and improve your shopping experience.
Information You Provide
When you place an order or interact with Welloraa, we may collect:
• Name
• Mobile number
• Email address
• Shipping and billing address
• Products ordered
• Order value and transaction details
• Payment method
• Order and delivery information
• Account information, where applicable
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages and products viewed
• Website interactions
• Referral information
• Cookie and similar technology data
This information helps us understand how our website is being used and how we can improve it.
2. How We Use Your Information
Your information may be used to provide and improve the Welloraa shopping experience.
Order Processing & Delivery
We may use your information to:
• Confirm and process orders
• Process supported payments
• Prepare orders for dispatch
• Coordinate shipping and delivery
• Send order and delivery updates
• Handle cancellations
• Process eligible returns or refunds
Customer Support
We may use your information to:
• Respond to customer enquiries
• Verify or locate orders
• Resolve delivery-related issues
• Handle complaints or requests
• Improve our customer service
Store Improvement
Website and shopping activity may be used to understand:
• Website performance
• Customer shopping journeys
• Product interactions
• Checkout performance
• Technical issues
• Areas where our services can be improved
Security & Fraud Prevention
Information may also be used to detect suspicious activity, prevent fraudulent or abusive orders, protect customers, and maintain the security of our Platform.
3. Private & Discreet Shopping
We understand that privacy is especially important when purchasing personal wellness products.
Welloraa aims to provide a discreet shopping experience and to handle customer orders with care.
Where reasonably possible, applicable products are shipped using discreet packaging so that the nature of the product is not unnecessarily displayed on the outside of the parcel.
Information required for shipping, invoicing, payment processing, legal compliance, or successful delivery may still appear where necessary.
4. Payments & Financial Information
Payments may be processed through third-party payment or checkout providers.
Depending on the options available at checkout, customers may be able to use prepaid payments, Cash on Delivery (COD), or other supported payment methods.
Sensitive financial information such as complete card, UPI, or banking credentials is generally handled by the relevant payment provider rather than directly by Welloraa.
Third-party payment providers may process information according to their own privacy and security policies.
5. When We Share Information
We may share necessary information with trusted service providers that help us operate our store and complete your order.
These may include:
• Ecommerce and technology providers
• Checkout providers
• Payment processors
• Courier and logistics companies
• Order fulfilment services
• Customer-support providers
• Analytics services
• Advertising platforms
• Security and fraud-prevention providers
For example, a courier partner may need your name, mobile number, delivery address, and relevant shipment information to deliver your order.
We aim to share only information reasonably necessary for the relevant service.
6. We Do Not Simply Sell Your Personal Information
Welloraa does not sell customer personal information simply in exchange for monetary payment.
Information may, however, be processed or shared with service providers where reasonably necessary to operate our store, fulfil orders, provide customer support, measure performance, provide advertising where applicable, or maintain security.
7. Cookies & Similar Technologies
Welloraa and our technology partners may use cookies and similar technologies.
These technologies may help us:
• Keep the website functioning properly
• Remember customer preferences
• Understand website traffic
• Improve website performance
• Support checkout functionality
• Understand customer journeys
• Measure advertising performance
You may be able to control certain cookies through your browser settings or privacy controls available on our website.
Disabling certain cookies may affect some website functionality.
8. Marketing & Communication
Where permitted, we may send information about Welloraa products, promotions, offers, or store updates.
You may opt out of eligible promotional communications at any time through the unsubscribe option provided or by contacting us.
Opting out of promotional communication does not necessarily stop important transactional messages.
You may still receive communications regarding your:
• Order confirmation
• Payment
• Shipping
• Delivery
• Cancellation
• Refund
• Customer-support request
• Account or security matters
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for legitimate business or legal purposes.
Information may be retained for purposes such as:
• Completing orders
• Maintaining transaction records
• Customer support
• Returns and refunds
• Accounting requirements
• Fraud prevention
• Resolving disputes
• Meeting applicable legal or regulatory obligations
Different types of information may have different retention periods.
10. Protecting Your Information
We take reasonable measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
We also rely on established ecommerce, technology, payment, and logistics providers for important parts of our operations.
However, no website, internet transmission, database, or electronic storage system can guarantee absolute security.
Customers should also keep passwords, OTPs, verification codes, and account information confidential.
11. Your Privacy Choices
Subject to applicable law and relevant exceptions, you may contact us regarding personal information associated with you.
You may request:
• Access to certain personal information
• Correction of inaccurate information
• Updating of outdated information
• Deletion of eligible information
• Withdrawal of consent where applicable
• Opt-out from eligible marketing communications
• Assistance with a privacy-related concern
Certain information may need to be retained even after a deletion request, including records required for transactions, accounting, fraud prevention, disputes, or legal obligations.
For privacy-related requests, contact:
We may request reasonable verification before processing certain requests to help protect customer information.
12. Third-Party Websites & Services
Our website may contain links to or integrations with independent third-party websites and services.
Those services may have their own privacy policies and practices.
Welloraa is not responsible for the privacy practices or content of independent third-party websites.
We encourage customers to review the relevant third-party privacy policies when using those services.
13. International Data Processing
Some technology and service providers supporting Welloraa may operate or process information outside India.
As a result, certain information may be processed or stored in other jurisdictions, subject to applicable requirements and the safeguards maintained by the relevant service providers.
14. Children's Privacy
Welloraa's personal wellness products are intended for customers who are legally permitted to purchase the relevant products.
We do not knowingly seek personal information from children for the purpose of selling products they are not legally permitted to purchase.
If you believe information relating to a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time as our store, technology, services, business practices, or applicable requirements change.
When changes are made, the latest version will be published on this page.
We recommend reviewing this Privacy Policy periodically.
Contact Information & Business Details
Store Name: Welloraa
Business Owner / Proprietor: Nitesh
Website: https://welloraa.store 
Customer Support Email: wellraacustomer@gmail.com
Business Country: India
Please avoid sending unnecessary passwords, OTPs, complete payment credentials, or other highly sensitive information when contacting us.
© 2026 Welloraa. All Rights Reserved.
Private Shopping • Discreet Experience • Customer First