Terms of service
These Terms of Service govern your access to and use of welloraa.store, including browsing our website, purchasing products, placing orders, and using services made available through Welloraa.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website.
Please read these terms carefully before using Welloraa.
1. About Welloraa
Welloraa is an online shopping platform offering personal wellness and other consumer products.
Throughout these Terms, the words “Welloraa”, “we”, “us”, and “our” refer to Welloraa, while “you”, “your”, and “customer” refer to users and customers of our website.
2. Eligibility to Use Our Store
By using Welloraa or placing an order, you confirm that you are legally capable of entering into a purchase transaction and are legally permitted to purchase the relevant product.
Certain personal wellness products may be intended only for adults or may otherwise be subject to age-related restrictions.
You are responsible for ensuring that your purchase and use of a product complies with applicable requirements.
3. Product Information
We aim to provide clear and accurate information about products available on Welloraa.
Product pages may contain information including:
• Product photographs
• Descriptions
• Sizes or variants
• Features
• Prices
• Availability
• Usage-related information
We make reasonable efforts to keep this information accurate and current.
However, product appearance, packaging, colour, dimensions, or other characteristics may sometimes vary slightly from images or descriptions because of manufacturing changes, screen settings, photography, packaging updates, or similar factors.
4. Product Images
Images displayed on Welloraa are intended to help customers understand the product.
Actual product colour or appearance may vary slightly depending on your device display, lighting, manufacturing batches, or packaging updates.
Where a particular size, colour, model, or variant is important to you, please review the selected option carefully before placing your order.
5. Prices & Availability
Product prices displayed on our website are subject to change.
Promotions, discounts, offers, and product availability may also change or end without prior notice, subject to applicable requirements.
The price applicable to an order will generally be the price displayed and accepted during the applicable checkout process, subject to correction of obvious errors where legally permitted.
6. Placing an Order
When you place an order, you are responsible for providing accurate information, including:
• Customer name
• Mobile number
• Email address where requested
• Complete delivery address
• Correct PIN code
• Selected product
• Correct size or variant
• Payment information where applicable
Incorrect or incomplete information may result in delays, failed delivery, or cancellation.
Please review your order carefully before confirming it.
7. Order Confirmation & Acceptance
Submitting an order does not necessarily mean that the order has been finally accepted or dispatched.
We may need to verify:
• Product availability
• Customer information
• Delivery availability
• Payment status
• COD confirmation
• Potential fraud or unusual activity
Where reasonably necessary, Welloraa may contact you to verify an order before dispatch.
We may decline or cancel an order where there is a legitimate operational, payment, availability, security, fraud-prevention, or legal reason to do so.
8. Payments
Available payment options will be displayed during checkout.
Depending on availability, these may include:
• Prepaid payments
• Cash on Delivery (COD)
• Other supported payment methods
Payments may be processed through independent third-party payment providers.
Welloraa does not necessarily directly receive or store complete card, UPI, or banking credentials.
Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.
9. Cash on Delivery
Cash on Delivery may be available for eligible orders and locations.
We may verify COD orders before dispatch through available contact methods.
COD availability may be restricted for customers or orders associated with repeated refusals, fraudulent activity, incorrect information, excessive failed deliveries, or misuse of the service.
Availability of COD is not guaranteed for every product, customer, order value, or delivery location.
10. Shipping & Delivery
We work with courier and logistics providers to deliver orders.
Delivery estimates shown on our website are estimates and may be affected by circumstances such as:
• Courier operations
• Customer availability
• Incorrect addresses
• Remote delivery locations
• Weather conditions
• Public holidays
• Operational disruptions
• Events beyond reasonable control
We will make reasonable efforts to facilitate successful delivery but cannot guarantee an exact delivery date in every circumstance.
11. Discreet Packaging
We understand the importance of privacy when purchasing personal wellness products.
Where reasonably possible and applicable, Welloraa aims to use discreet packaging so that unnecessary product information is not displayed on the outside of the parcel.
Certain information required by courier partners, payment providers, invoicing requirements, or applicable law may still need to appear on shipping or transaction documentation.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation may be possible before the order enters processing, packing, or shipping.
Once an order has been dispatched, cancellation may no longer be available.
For additional information regarding eligible refunds or returns, please refer to our Return & Refund Policy.
13. Returns, Replacements & Refunds
Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.
Because some products sold by Welloraa are personal wellness, intimate-use, or hygiene-sensitive products, additional return restrictions may apply after packaging or hygiene seals have been opened.
Customers should inspect their order carefully after delivery and before opening hygiene-sensitive products.
Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded.
14. Product Use
Customers are responsible for reading applicable product information and using products appropriately.
Products should only be used for their intended purpose and according to any instructions, warnings, or precautions supplied with the product.
Stop using a product if it appears damaged or unsuitable for safe use.
Where appropriate, seek advice from a suitably qualified professional if you have concerns about whether a particular product is suitable for you.
15. Personal Wellness Products
Some products available through Welloraa are intended for personal or intimate wellness.
Purchasing such products does not replace professional medical advice, diagnosis, or treatment.
Product descriptions and general information provided on our website are intended primarily for product and shopping information unless expressly stated otherwise.
16. Customer Responsibilities
When using Welloraa, you agree not to:
• Provide intentionally false information
• Place fraudulent orders
• Misuse Cash on Delivery
• Attempt unauthorized access to our systems
• Interfere with website security
• Use the website for unlawful purposes
• Copy or exploit website content in violation of applicable rights
• Attempt to deceive Welloraa, payment providers, or courier partners
We may restrict access or orders where we reasonably identify misuse, fraud, security threats, or unlawful activity.
17. Intellectual Property
The Welloraa name, branding, website design, original graphics, text, logos, product presentation, and other original content may be protected by applicable intellectual-property laws.
You may use our website for personal shopping purposes.
You may not reproduce, distribute, commercially exploit, or falsely represent Welloraa's protected content as your own without appropriate authorization.
Third-party names, trademarks, and content remain the property of their respective owners.
18. Reviews & Customer Content
Where customers are permitted to submit reviews, feedback, photographs, or other content, the content should be genuine, lawful, and relevant.
You should not submit content that:
• Violates another person's rights
• Contains unlawful material
• Contains malicious software or links
• Is intentionally deceptive
• Contains another person's sensitive information without permission
We may moderate or remove content where reasonably necessary.
19. Third-Party Services
Welloraa may rely on or link to third-party services such as:
• Payment providers
• Checkout services
• Courier companies
• Analytics platforms
• Social media platforms
• Other technology providers
Independent third-party services may operate under their own terms and policies.
Welloraa is not responsible for the independent operation of third-party services beyond obligations imposed on us by applicable law.
20. Website Availability
We aim to keep welloraa.store available and functioning properly.
However, access may occasionally be interrupted because of maintenance, updates, technical problems, third-party outages, or circumstances beyond our reasonable control.
We do not guarantee uninterrupted availability of every website feature at all times.
21. Limitation of Liability
To the extent permitted by applicable law, Welloraa will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability or customer rights where doing so would be prohibited by applicable law.
22. Privacy
Your use of Welloraa is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, shared, and protected when you interact with our store.
23. Changes to These Terms
We may update these Terms of Service to reflect changes to our products, services, technology, business practices, or applicable requirements.
The latest version will be published on this page.
Your continued use of our services after an update will be subject to the applicable updated terms, to the extent permitted by law.
24. Governing Law
These Terms and transactions made through Welloraa are subject to applicable laws of India.
Any dispute will be handled in accordance with applicable law and the jurisdictional rules that legally apply to the relevant matter.
Nothing in these Terms is intended to restrict any mandatory consumer rights available under applicable law.
Need Help?
For questions about an order, our policies, or these Terms of Service, please contact:
Welloraa Customer Care
Email: wellraacustomer@gmail.com
Website: welloraa.store
When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.
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Private Shopping • Discreet Experience • Customer First