Shipping policy

At Welloraa, we understand that timely delivery and privacy are an important part of your shopping experience.

We aim to process and deliver every order safely, efficiently, and discreetly. This Shipping & Delivery Policy explains how orders placed through welloraa.store are processed, shipped, tracked, and delivered.

1. Order Processing

Once your order is successfully placed, it enters our order processing system.

Before dispatch, we may:

• Verify your order details
• Confirm product availability
• Verify your delivery address
• Confirm certain Cash on Delivery (COD) orders
• Perform fraud or risk checks where required
• Prepare and pack your order for dispatch

Processing time may vary depending on product availability, order volume, holidays, or other operational circumstances.

2. Shipping Across India

We aim to deliver orders to serviceable PIN codes across India through our courier and logistics partners.

Shipping availability depends on factors such as:

• Delivery PIN code
• Courier serviceability
• Product type
• Order value
• Payment method
• Operational restrictions

If your location is not serviceable by our available courier partners, we may contact you regarding the order.

3. Estimated Delivery Time

Estimated delivery times may be displayed during checkout or communicated after your order is placed.

Actual delivery time may vary depending on:

• Your delivery location
• Courier partner
• Order processing time
• Weekends and public holidays
• Weather conditions
• Local disruptions
• Remote-area serviceability
• Other circumstances outside our reasonable control

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

4. Discreet Packaging

Your privacy matters to us.

Where reasonably possible and applicable, Welloraa aims to ship personal wellness products in discreet outer packaging.

We aim to avoid unnecessarily revealing the nature of the product on the outside of the parcel.

However, information required for logistics, invoicing, regulatory compliance, or successful delivery may still appear on shipping labels or accompanying documentation.

5. Shipping Charges

Applicable shipping charges, if any, will normally be shown during checkout before you complete your order.

Shipping charges may depend on factors such as:

• Order value
• Delivery location
• Payment method
• Product or package characteristics
• Available promotions

Any applicable COD or handling charge will also be shown during the applicable checkout process where supported.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable locations.

COD availability may depend on:

• Delivery PIN code
• Order value
• Product eligibility
• Customer/order history
• Courier availability
• Risk or fraud checks

Some COD orders may require confirmation before dispatch.

Repeated refusal, misuse, or failed delivery of confirmed COD orders may result in COD being restricted for future purchases.

7. Order Tracking

Once an order is shipped, tracking information may be provided through available communication channels.

Depending on the order and courier service, updates may be sent through:

• SMS
• Email
• WhatsApp, where available
• Order tracking page
• Courier tracking service

Tracking information may take some time to become active after the shipment is created.

8. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Please carefully check:

• Customer name
• Mobile number
• House/flat number
• Street or locality
• Landmark where necessary
• City and state
• PIN code

Incorrect or incomplete information may cause delays or failed delivery.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

9. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational process.

Please ensure that:

• Your registered phone number is reachable
• Someone is available to receive the parcel
• The delivery address is accurate

If delivery fails because the customer is unavailable, unreachable, refuses the parcel, or provides an incorrect address, the shipment may be returned to us.

10. Refused COD Orders

Please place a COD order only if you genuinely intend to accept the parcel.

Repeated refusal of confirmed COD orders may result in:

• Future COD orders requiring additional verification
• COD availability being restricted
• Prepaid payment being required for future orders

This helps us reduce unnecessary shipping and return-to-origin costs.

11. Delayed Shipments

Occasionally, a shipment may take longer than expected.

Possible reasons include:

• Courier delays
• High order volumes
• Weather conditions
• Public holidays
• Remote delivery locations
• Transportation disruptions
• Operational or technical issues
• Events outside our reasonable control

If your shipment appears significantly delayed, contact our customer support team with your order number.

12. Damaged or Tampered Parcels

Please inspect the parcel when it is delivered.

If the outer package appears significantly damaged, opened, or tampered with, document its condition before opening it.

We strongly recommend recording a clear, continuous unboxing video showing the sealed parcel and the complete opening process.

This can help us review claims involving:

• Damaged products
• Wrong products
• Missing items
• Tampered parcels
• Other delivery-related issues

Please contact us promptly if you experience such an issue.

13. Missing or Incorrect Products

If your delivered order contains a missing or incorrect product, contact:

wellraacustomer@gmail.com

Please provide:

• Order number
• Registered mobile number or email
• Clear photographs of the parcel
• Shipping label photograph
• Photographs of the received items
• Unboxing video where available/relevant

Our team will review the information and assist with an appropriate resolution.

14. Return-to-Origin (RTO)

An order may be returned to us by the courier if delivery cannot be completed.

Possible reasons include:

• Customer unavailable
• Customer unreachable
• Incorrect address
• Incorrect phone number
• Delivery refused
• Multiple unsuccessful delivery attempts
• Courier serviceability issues

If an order is returned to us, any reshipment or refund eligibility will be handled according to the circumstances of the order and our applicable policies.

15. Order Cancellation After Dispatch

Once an order has been shipped, we may not be able to cancel or stop the shipment.

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests are subject to the order's current processing and shipping status.

For refunds and eligible returns, please refer to our Return & Refund Policy.

16. Delivery Confirmation

A shipment may be considered delivered when the courier's tracking system records successful delivery to the provided address or recipient, subject to investigation of any legitimate delivery dispute.

If tracking shows your order as delivered but you have not received it, please check with family members, reception/security staff, or others at the delivery location before contacting us.

If you still cannot locate the parcel, contact our support team promptly.